Vaccines, taxes, mutilated horses … The toll-free number, a Swiss army knife in crisis management


INVESTIGATION – Since the start of the Macron five-year term, this device, not really new, has been used to deal with all kinds of social problems. How effectively?

0 800 122 500 for school dropouts. 0805 802 804 for victims of incest. Last week, government authorities again announced the launch of two new hotlines. The last born of a long line since the beginning of the quinquennium.

In recent years, the government has indeed inaugurated a series of numbers for various and varied causes. A number for residents of areas near the Lubrizol factory, owners of mutilated horses, people in need of teleworking support, police officers suffering or suicidal, people disturbed by bedbugs, those who have trouble to fill out their tax form… A medley that has made the toll-free number an essential part of government action, even a subject of joke on social networks: for each problem, a toll-free number. In a nutshell, the creation of a toll-free number has become symbolic of a supposed inability to act.

This is how in the spring

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