“Yes ma’am, you can park next door. I’ll set you an appointment for the first dose on Saturday 10 at 12:35 pm, and your sister’s at 12:40 pm That way, you will be together. ” On the first floor of the Stade de France, above the lawn, Esther makes calls. She is one of the 50 students recruited by the town hall of Saint-Denis to run the call center of the largest vaccinodrome in France. “We take them on the phone and we fix the meeting for them, she explains. It is not easy for the elderly to use the Internet. And above all, it reassures them. “
→ READ. Vaccines against Covid-19, inequalities to be filled
Co-managed by the Seine-Saint-Denis prefecture, the Ile-de-France regional health agency and the Paris fire department, the goal of the vaccination center is to reach 10,000 injections per week. Half is reserved for the inhabitants of Seine-Saint-Denis, the poorest department in France where the incidence rate is one of the highest. Friday, March 31, there were still 800 new cases per 100,000 inhabitants over seven days.
Bridging the digital divide
The slots are accessible by phone or on Doctolib, to book the injection of a first dose of the Pfizer or Moderna vaccine, as desired. “We know that there is a difficulty in accessing digital tools which may be greater in the department, explains Manon Daubas, head of the vaccine platform. Many people are isolated, and in loss of autonomy ”, in particular in the group over 70 years, priority for vaccination. Younger people affected by comorbidities can also make an appointment at the Stade de France.
Of the 10,000 slots available this week, around 8,000 have already found takers, “Mostly inhabitants of Seine Saint-Denis”, specifies Manon Daubas. In the basement, the queues stretch out in front of large white tents set up over the 1,800 m2 of surface. Everyone first goes through the administrative tent, where prescriptions and medical documents are examined. Then comes the moment to be oriented: on the left towards the Moderna tents, on the right towards the Pfizer tents. The newly vaccinated are then kept for about fifteen minutes under observation, under the watchful eye of members of the Red Cross.
Coté Moderna, Louis Bordeau, resident of the department, is delighted to be finally vaccinated. Type 2 diabetic, he was already infected with Covid in October 2020. “I still haven’t recovered the taste, nor the smell. But I am reassured now. “ When the center opened, he did not hesitate to call, even after hearing some “Green and unripe on vaccines”.
Pfizer more popular than Moderna
The Ile-de-France residents nevertheless show a preference for Pfizer. Among the 5,000 doses of Pfizer vaccine and the 5,000 doses of Moderna vaccine available, only Moderna vaccination slots remain vacant. At 39, Romain is given priority because of his heart problems. He voluntarily chose the Pfizer vaccine, “Quite simply because it is the one we know best, the most used”, he explains.
To fill vacant slots, waiting lists have been set up by the department and the city, with non-priority people, but close to the age target of 70 years. Manon Daubas is not worried: “Given the increase in the number of calls, we are sure that the appointments will be filled. “ It also counts on the attraction for the Stade de France, “A place particularly dear to the hearts of the inhabitants of Seine-Saint-Denis”, to convince the most skeptical.