Emergency numbers of the police, Samu and firefighters down

The 15, used to call the SAMU, the 18, to call the fire brigade, the 17, for the police, or the 112, the emergency number used throughout the European Union, are concerned.

The entire territory, with regions more affected than others, is affected by a “dysfunction»Emergency numbers, learned Le Figaro with the Ministry of the Interior on Wednesday, June 2. The 15, used to call the SAMU, the 18, to call the fire brigade, the 17, for the police, or 112, the emergency number used throughout the European Union, are particularly concerned. This “dysfunctionIs linked to the operator Orange. The company has identified a technical problem with one of its routers and is currently working to resolve it.

This failure affects landline numbers throughout France, particularly those of emergency services, according to the operator. Orange recommends renewing calls in an emergency until communication is obtained. On TF1 this Wednesday evening, the Minister of Health Olivier Véran pointed out a “maintenance problem organized by Orange, which would have caused a drop of up to 30% of calls“.

Interior Minister Gérald Darmanin and Secretary of State for Digital Cédric O, present in Tunis on Wednesday for a government visit, will return to Paris to attend a meeting devoted to this blackout, announced Matignon in the evening. to AFP. This interministerial meeting, chaired by Gérald Darmanin from Beauvau, will take place “Early Thursday morning” and will bring together the prefects by videoconference, the Interior Ministry said. The two ministers arrived in the early evening alongside Prime Minister Jean Castex to attend a Franco-Tunisian intergovernmental seminar.

Provisional alternative numbers

“Under the authority of the Prime Minister, the interministerial crisis unit was activated within the Ministry of the Interior, and everywhere in France where the situation required it, the departmental operational centers, under the authority of the prefects, have been open “, said the Interior Ministry in a statement. “The Orange teams are fully mobilized to restore services as soon as possible. Orange apologizes for the inconvenience caused “, said the operator in a statement.

“All the emergency services that were impacted have set up ten-digit alternative numbers in order to be able to continue handling calls, and have communicated this information to the population via social networks and local media in particular”, communicated the Ministry of the Interior before adding: “The authorities invite those who have difficulty reaching an emergency service to repeat their call, change phone or use alternative numbers.”

The French Directorate General of Civil Security and Crisis Management published on its Twitter account all the provisional alternative numbers set up during the outage. “Do not overload the lines, only call in an emergency”, also enjoined the Civil Security.

Bouygues Telecom also affected

Bouygues Telecom also indicated that “Following a technical incident with another operator, you may encounter difficulties in reaching landline numbers”. “We are working together, with the authorities, so that the service is quickly accessible again”, tweeted Altice, the parent company of SFR.

“It was supposed to be around 6:00 pm and all the Samus started alerting the call centers about problems. People were unable to access the service, calls were not arriving, others were cutting themselves off in the middle of a conversation … “, explained to AFP François Braun, president of the Samu-Urgences union of France and emergency doctor. “Very quickly, we made a little tour of France and we found that almost all the departments were affected”, he adds. François Braun explains that traditionally “There is a peak in calls in the evening around 7 pm”. “We do not know what consequences this failure will have, it is still too early to say”. Samu receives a call every second nationally.

In Meurthe-et-Moselle, “The emergency services have set up new lines. If it is difficult to reach these emergency numbers, the call should be repeated from another operator and / or from a landline ”, indicated the prefecture. In Nouvelle-Aquitaine, as in many other regions, all the departments are affected by the blackout. Some prefectures, such as those of Dordogne and Creuse, advise going to the hotlines: barracks, gendarmerie, police station, hospitals.

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